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Woodchuck (the owner of SnakeProtex™) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Woodchuck users, and conforms to Internet privacy standards.
In order to use the SnakeProtex™ website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Woodchuck is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Any details collected from Woodchuck customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@woodchuck.com.au.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Woodchuck uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@woodchuck.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
The SnakeProtex™ website does not make use of any cookies to store personally identifiable data. If you would like to know more, the ‘Help’ section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage our website functionality, and we recommend that you leave them turned on.
The SnakeProtex™ website also utilises the Google Maps API to help you find your local stockist and display your current location. For more information about Google Maps click the ‘Terms of Use’ text in the lower right hand corner of the Map.
Woodchuck may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Woodchuck does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the SnakeProtex™ site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of snakeprotex.com and snakeprotex.com.au.
We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used. By using this Site, you are deemed to have read and accepted this policy.
Woodchuck welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:
Call: 1800 655 542
Post: Attn: Privacy Policy,
Woodchuck Pty Ltd
PO Box 1111
Mt Barker SA 5251
Australia